Introduction
Welcome to Rio Travels! These Terms and Conditions (“Terms”) govern your use of our services, including tour packages, visa processing, holidays, eSIM, and flight bookings. By using our website or services, you agree to these Terms. If you do not agree, please refrain from using our services.

1. Services Provided
Rio Travels offers a range of travel-related services, including but not limited to:

  • Tour packages and itineraries.
  • Flight bookings and eSIM services.
  • Visa processing and travel documentation.
  • Holiday planning and accommodation arrangements.

2. Booking and Payments

  • Booking Confirmation: Bookings are confirmed only upon receipt of payment and acknowledgment from Rio Travels.
  • Payment Terms: Payment must be made in full or as per the agreed installment schedule. Accepted payment methods include credit/debit cards and bank transfers.
  • Currency: All payments are processed in AED or as specified during the booking process.

3. Cancellations and Refunds

  • Customer Cancellations: Cancellation requests must be submitted in writing. Refunds, if applicable, are subject to cancellation policies specific to the service booked.
  • Service Provider Policies: Refunds and changes may depend on third-party policies (e.g., airlines, hotels).
  • Non-Refundable Fees: Certain fees, such as visa application fees, are non-refundable.

4. User Responsibilities
By using our services, you agree to:

  • Provide accurate and up-to-date information.
  • Ensure your travel documents, such as passports and visas, are valid.
  • Adhere to local laws and regulations at your travel destination.
  • Comply with Rio Travels’ guidelines and third-party provider rules.

5. Service Limitations

  • Availability: All services are subject to availability.
  • Force Majeure: Rio Travels is not liable for delays, cancellations, or disruptions due to events beyond our control, such as natural disasters, strikes, or political unrest.
  • Travel Risks: Customers assume responsibility for any risks associated with travel, including health and safety concerns.

6. Intellectual Property
All content on the Rio Travels website, including text, graphics, logos, and trademarks, is the property of Rio Travels and protected by applicable intellectual property laws. You may not use or reproduce this content without prior written consent.

7. Privacy Policy
Your use of our services is also governed by our Privacy Policy. By using our services, you consent to the collection, use, and disclosure of your information as outlined in the Privacy Policy.

8. Limitation of Liability

  • Rio Travels is not liable for:
    • Errors or omissions in service details provided by third parties.
    • Loss, damage, or injury incurred during travel.
    • Any indirect, incidental, or consequential damages arising from your use of our services.
  • Our total liability is limited to the amount paid for the specific service in dispute.

9. Governing Law and Jurisdiction
These Terms are governed by the laws of the United Arab Emirates. Any disputes arising from or related to these Terms will be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

10. Changes to Terms and Conditions
We may update these Terms periodically. Any changes will be effective upon posting on our website. It is your responsibility to review these Terms regularly.

11. Contact Information
For questions or concerns about these Terms, please contact us:

Rio Travels
Email: [email protected]
Phone: +971 43276600
Address: 3B St, Al Bada’a – Dubai – United Arab Emirates

Thank you for choosing Rio Travels! We look forward to helping you create unforgettable travel experiences.